Everything you need to know about shipping, delivery, tracking and eligible returns on Wantedrobe.
Once a Wanter accepts an offer, the Fashion Sourcer is responsible for preparing and shipping the item to the delivery address provided at checkout.
The Fashion Sourcer should dispatch the item within the agreed timeframe and provide tracking information through the Wantedrobe platform as soon as it becomes available.
Shipping costs, estimated delivery times and available shipping options are displayed during checkout.
International shipping is available where supported by the Fashion Sourcer and applicable shipping providers.
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. These charges are the responsibility of the buyer.
Once your item has been shipped, you'll receive a notification along with your tracking information through your Wantedrobe account.
Because every item on Wantedrobe is sourced specifically for an individual Wanter, returns are not accepted for change of mind.
Returns may be requested if an item is significantly different from the description or photographs provided in the accepted offer.
If you believe your item is significantly different from the description, photographs or condition presented in the accepted offer, please contact us through the Wantedrobe platform as soon as possible.
We'll review the information provided by both parties and work towards a fair resolution in accordance with our Buyer Protection policy.
Examples include:
If you have any questions regarding shipping or returns, please contact us: