Help Centre

Frequently Asked Questions

Everything you need to know about posting Wants, finding fashion, making offers, payments and shopping safely on Wantedrobe.

Wantedrobe is a reverse fashion marketplace where shoppers post the fashion items they are looking for, and sellers and Fashion Sourcers help them find them.

01

About Wantedrobe

What is Wantedrobe?

Wantedrobe is a reverse fashion marketplace where shoppers post the fashion items they are looking for, and sellers and Fashion Sourcers help them find them. Think "wanted" ads for fashion.

Instead of spending weeks searching across multiple resale platforms, simply post your Want and let fashion find you.

How does Wantedrobe work?

It is simple:

  1. Post a Want, including a photo and a short description of the fashion item you are looking for.
  2. Sellers and Fashion Sourcers search for your item.
  3. Receive offers from people who have found it.
  4. Choose your favourite offer and complete your purchase securely through Wantedrobe.
What is reverse shopping?

Traditional shopping starts with the buyer searching for an item.

Reverse shopping starts with the buyer posting what they want.

Instead of you searching for fashion, fashion comes looking for you.

Why would I post a Want instead of searching myself?

Searching for a specific fashion item can take days, weeks or even months.

Instead of checking multiple resale marketplaces every day and hoping the right item appears, simply post your Want once. Sellers and Fashion Sourcers can then help find it for you, saving you time while increasing your chances of finding exactly what you are looking for.

Who is Wantedrobe for?

Wantedrobe is for anyone looking for a specific fashion item.

Whether you are searching for a sold-out dress, a vintage designer bag, discontinued shoes or a favourite item from years ago, Wantedrobe helps connect you with people who can find it.

02

For Wanters

Is it free to post a Want?

Yes. Posting a Want is completely free.

You will only pay if you decide to accept an offer and purchase an item.

What kind of fashion items can I request?

Almost anything related to fashion, including:

  • Clothing
  • Shoes
  • Handbags
  • Jewellery
  • Accessories
  • Vintage pieces
  • Sold-out collections
  • Designer items
  • High-street fashion
Can I post sold-out, vintage or discontinued items?

Absolutely.

Wantedrobe was created precisely for those hard-to-find pieces that are no longer available in stores.

How will I know when someone has found my item?

You will receive a notification as soon as someone submits an offer for your Want.

You can then review the photos, description, price and condition before deciding whether to accept it.

Can I receive multiple offers?

Yes.

Multiple sellers and Fashion Sourcers can respond to the same Want, allowing you to compare offers and choose the one that is right for you.

03

For Fashion Sourcers

Who can become a Fashion Sourcer?

Anyone with a passion for fashion and a talent for finding hard-to-find items.

Whether you are a reseller, vintage expert, personal shopper or simply love the thrill of the hunt, you can become a Fashion Sourcer on Wantedrobe.

How do I make an offer?

Once you find a Wanted item, simply submit an offer through the platform.

Include photos and videos, details about the item's condition and your asking price. The Wanter can then review your offer and decide whether to accept it.

How do I earn money on Wantedrobe?

You set your own price.

When you find a requested item, simply submit an offer that includes both the cost of the item and your sourcing fee. The Wanter can review your offer and decide whether to accept it.

You are in control of your pricing, so you decide what your time, expertise and sourcing skills are worth.

04

Payments & Safety

How are payments handled?

Payments are completed securely through Wantedrobe using trusted payment providers.

Funds are transferred only after the transaction has been completed according to our platform policies.

Does Wantedrobe verify items?

Wantedrobe provides the platform that connects Wanters with Fashion Sourcers and does not authenticate items directly.

However, you can request authentication through our platform before completing your purchase. The Fashion Sourcer can then arrange authentication with an independent third-party authentication service, which will issue a Certificate of Authenticity if the item is verified.

We always recommend reviewing all photos, descriptions and authentication documents carefully before making a purchase.

What happens if an item is not as described?

If there is an issue with your purchase, please contact our support team as soon as possible.

We will review the case in accordance with our Buyer Protection and Terms of Service.

How do I contact support?

We are always happy to help.

Get in touch
05

Other Questions

Why would someone search for me?

Because your Want becomes visible to a community of fashion lovers, resellers and Fashion Sourcers who enjoy finding rare and hard-to-find pieces.

Instead of one person searching, many people can help you find exactly what you are looking for.

What if no one finds my item?

Some items are found within days, while others may take longer.

Your Want remains visible on the platform, increasing the chances that the right seller or Fashion Sourcer will discover it over time.

Can I edit or delete my Want?

Yes.

You can edit your Want at any time or remove it once you have found your item.

What makes Wantedrobe different from other resale marketplaces?

Traditional resale platforms require buyers to search through thousands of listings, hoping the right item appears.

Wantedrobe reverses that process.

Instead of endlessly searching, you simply post what you are looking for, and sellers and Fashion Sourcers help find it for you.